Distance contract

EUROFLIZES.LV Distance Contract

By purchasing goods in the online store www.euroflizes.lv, a Distance Contract is concluded between you and the Seller, therefore we kindly ask you to familiarize yourself with the terms governing the transaction relationship. The contract is concluded when you confirm your agreement by completing the purchase process. If you do not agree with the terms of the Distance Contract, you may place an order without payment and contact us regarding an inpidual agreement.

1. Terms used in the Contract

1.1. Withdrawal form – a standard form which, when completed and submitted to the seller, allows the buyer to exercise the right of withdrawal.

1.2. Advance invoice – a document prepared by the seller and sent to the buyer’s e-mail address confirming the order until payment is made.

1.3. Distance contract – a contract concluded between the seller and the buyer regarding the purchase of goods in the online store, defining the rights, obligations, and responsibilities of the parties.

1.4. Online store – the seller’s maintained website with the online store www.euroflizes.lv

1.5. Customer – a registered buyer who has provided their data to the seller by completing the online store registration form.

1.6. Terms – the terms of use of the online store.

1.7. Order – an order placed in the online store including all goods the buyer wishes to purchase from the seller and specified in one order, based on which the Seller sends the buyer an advance invoice and/or confirmation.

1.8. Seller – SIA “SHEVLAD”, registration No. LV40003842925. Address: Jukuma Vācieša 7-16, Riga, LV-1021, Latvia, e-mail: info@euroled.lv, phone: (+371) 28886262

1.9. Buyer – a natural or legal person represented by their representative who purchases goods by placing an order or making a purchase.

1.10. Purchase – a paid order including all goods the buyer wishes to purchase from the seller and specified in one order.

1.11. Goods – products offered for purchase.

2. Distance Contract

2.1. The Distance Contract is concluded (comes into force) at the moment when the buyer has made a purchase (paid for the order) in the online store or when payment for the order is credited to the seller’s bank account according to the payment information received by e-mail.

2.2. When shopping in the online store, the version of the distance contract and terms valid at the time of ordering goods applies to the buyer. The seller has the right to unilaterally amend, update, or supplement the terms of the distance contract. The Seller informs the Buyer about changes by publishing the new version on the Website and additionally sending a notification to the Buyer’s specified e-mail address or by placing a notice in the Buyer’s inpidual profile (if created). The Buyer is obliged to familiarize themselves with the terms of the distance contract each time an order is placed.

3. Registration

3.1. The buyer may make purchases in the online store either by registering or without registration.

3.2. The seller processes the buyer’s personal data in accordance with the privacy policy. Please read it carefully and ensure that the terms of the privacy policy are understandable and acceptable: www.euroflizes.lv/en/privacy-policy

3.3. The buyer is responsible for ensuring that all data provided by the buyer is true and complete.

3.4. The seller is not responsible for losses incurred by the buyer if the buyer has provided incorrect or incomplete data, or if confirmation or payment information sent to the buyer’s specified e-mail address has not been received.

3.5. Registration can be completed during payment processing or in the “Register” section.

3.6. During registration, the registration form must be completed by specifying the following data: name, surname, e-mail address, and delivery address of the goods. A username and password must be selected. The information specified in the registration form is saved and used for future purchases by the buyer.

3.7. If customer data changes, the customer is responsible for updating it before making a purchase or order.

3.8. If the customer loses or forgets their access data to the online store, it is possible to request password recovery using the “Restore password” option.

3.9. The customer is responsible for storing their access information (username, password), as well as for any actions performed in the online store using the customer’s access data.

3.10. The customer may freely change or supplement their data at any time.

3.11. An unregistered user must re-enter their data for each purchase.

4. Prices of Goods

4.1. Prices are indicated in EUR including VAT. Delivery costs are not included in the price of the goods.

4.2. The seller has the right to change product prices in the online store without prior notice. If the price changes, the goods are sold to the buyer at the price valid at the time of purchase or order placement.

5. Placing Orders and Purchases, Payment Procedure and Terms

5.1. When ordering goods, the buyer selects them in the catalog and adds them to the “Shopping Cart”.

5.2. In the “Cart” section, it is possible to view selected goods, change quantities, remove inpidual goods, use a discount coupon, select a delivery method, and change the delivery address.

5.3. After all desired goods have been added to the “Cart”, payment can be made.

5.4. The buyer pays for the goods by advance payment via bank transfer using the payment information electronically sent by the seller through internet banking, by credit card, or in cash upon receiving the goods in person at the store.

5.5. The buyer must make payment within 3 (three) business days after receiving the payment information, obligatorily indicating the order or invoice number.

5.6. Order

5.6.1. When placing an order, payment for the selected goods is not made immediately. The buyer receives an e-mail regarding the order request.

5.6.2. Within 1 (one) business day, the seller contacts the buyer by e-mail and clarifies the buyer’s wishes, such as delivery methods, payment methods, and specific details if necessary.

5.6.3. Once agreement on the transaction has been reached, the seller sends the buyer payment information for the goods and specifies the product name, quantity, unit price, total amount, delivery costs, total payment amount, buyer and seller details, and the seller’s bank account for payment.

5.6.4. After receiving payment, the seller sends the goods to the buyer.

5.6.5. If the option “Receive goods at our location” is selected, payment may be made in cash or by bank payment card upon receipt of the goods, receiving an invoice or cash receipt.

5.6.6. Orders can also be placed by phone (+371) 28886262 or via the WhatsApp application on working days from 09:00 to 18:00 and Saturdays from 09:00 to 15:00. The terms of the Distance Contract apply to telephone orders as far as possible.

6. Delivery of Goods

6.1. The buyer pays a delivery fee for the delivery of goods.

6.2. Delivery methods and costs: https://euroflizes.lv/en/shipping-and-payments

6.3. If delivery of goods is delayed due to unforeseen circumstances beyond the seller’s control, the seller contacts the buyer and coordinates the changes.

6.4. Receipt of the goods is confirmed by:

6.4.1. Upon receiving the purchase by courier – the buyer’s signature in the courier’s electronic delivery terminal or the courier’s mark confirming delivery. If packaging damage is detected at the time of delivery, the recipient together with the courier must inspect the contents of the purchase and, in case of damage, request the courier to prepare a report on the damaged shipment. The recipient has the right to return the damaged shipment to the courier or keep it if the damage is insignificant.

6.4.2. Upon receiving the purchase in a parcel locker – the buyer manually enters the code to collect the purchased goods. If packaging damage is detected at the parcel locker at the time of receipt, the recipient must immediately submit a complaint by filling out the form on the parcel locker provider’s website and contact the seller.

6.4.3. Upon self-collection of the purchase, the buyer presents the order number or payment information (image) and receives a copy of the receipt for payment; the original receipt confirms receipt of the goods.

6.5. The buyer is obliged to check the quantity, quality, and completeness of the goods within 3 (three) business days from the moment of receipt. If the buyer discovers damage or defects in the goods, the buyer must immediately, but no later than within 3 (three) business days from receipt of the purchase, send photo(s) clearly showing the damage, as well as a description of the problem, by completing the contact form on the website. The seller will contact the buyer within 3 (three) business days to resolve the situation. If the buyer does not submit a complaint to the seller within the specified term, it is assumed that the packaging of the goods is in proper condition and that the quantity, quality, assortment, accessories, and complectation comply with the terms of the purchase agreement and the product description in the online store.

6.6. If delivery of goods is impossible due to the buyer’s fault or circumstances beyond the seller’s control (for example, the buyer has provided an incorrect delivery address, the buyer or their authorized representative is not available at the specified address, it is impossible to contact the buyer at the specified time, the specified address cannot be accessed, etc.) and the shipment is returned by the delivery service, payment for the unreceived goods and delivery costs is not refunded. The goods will be resent if the buyer pays for repeated delivery. The buyer is responsible for correcting the address.

7. Right of Withdrawal (for consumers). Exchange and Return of Goods

7.1. Detailed information and the withdrawal form can be found at: https://euroflizes.lv/en/return-policy

7.2. The buyer may exercise the right of withdrawal and unilaterally withdraw from the distance contract (purchase of goods in the online store) within 14 (fourteen) calendar days after receipt of the goods.

7.3. The buyer cannot exercise the right of withdrawal for goods manufactured according to the buyer’s instructions, i.e. personalized or custom-made goods.

7.4. To exercise the right of withdrawal, the buyer must complete and sign the withdrawal form, indicating the required information, and send it to the seller.

7.5. Within 14 (fourteen) days after receiving the goods, the buyer sends the goods back to the seller by post in the same packaging in which the goods were received.

7.6. The seller refunds the price of the goods within 14 (fourteen) days after accepting the returned goods by transferring the purchase amount to the buyer’s specified bank account. If the buyer paid for the goods in cash, the seller refunds the purchase amount in cash unless the buyer has indicated in the withdrawal form that the refund may be made by bank transfer.

7.7. The buyer is responsible for maintaining the quality and safety of the goods during the withdrawal period. The buyer is responsible for any reduction in the value of the goods if the goods have been used in a manner incompatible with the principle of good faith, including use for purposes other than determining the nature, characteristics, or functioning of the goods. The seller has the right to deduct the decrease in value of the goods from the refund amount.

7.8. The seller has the right not to accept the goods and to refuse the buyer the right of withdrawal, as well as not to refund the money paid for the goods in the cases specified in Paragraph 22 of Cabinet Regulation No. 255 of May 20, 2014.

7.9. The goods must be undamaged, must not have lost their appearance, and must not have been used.

8. Quality of Goods and Expiration Period

8.1. Product images in the online store are for informational purposes only. The goods shown in the images may differ from the actual goods in size, shape, and color.

8.2. Product images in the online store are visually informative and intended to characterize the goods. The seller ensures that the images reflect the color, shape, size, and other essential characteristics of the goods as accurately as possible. However, slight visual differences may occur due to screen settings, lighting, or manufacturing specifics and are not considered non-conformity of the goods. If the Seller has information that a particular product significantly differs from the images published in the online store, the Seller informs the Buyer before dispatching the goods and ensures timely replacement of the images on the website.

9. Goods Not Complying with Contract Terms

9.1. The buyer submits a claim regarding goods that do not comply with the contract terms, as well as the non-compliant goods themselves, to the seller in free form, indicating their name, surname, residential address, and contact information, and provides a description of how exactly the non-compliance of the goods manifests itself, attaching copies of documents confirming the transaction, as well as other documents substantiating the application (if possible). The buyer sends the application to the seller’s e-mail address info@euroflizes.lv. The application will be reviewed in accordance with the procedures and terms specified in the Consumer Rights Protection Law.

10. Exchange of Information

10.1. The buyer sends all notifications and questions using the contact methods and addresses specified in the “Contacts” section of the online store.

11. Dispute Resolution

11.1. Any dispute or disagreement that may arise between the Service Provider and the User shall be resolved by negotiation.

11.2. If the dispute is not resolved through negotiations within 30 (thirty) days, the dispute shall be resolved by the Consumer Extrajudicial Dispute Resolution Commission, address: Brīvības Street 55, Riga, Latvia, LV-1010.

12. Contact Information

SIA “SHEVLAD” Address: Jukuma Vācieša 7-16, Riga, LV-1021, Latvia E-mail: info@euroled.lv VAT Reg. No.: LV40003842925 Bank: AS “Citadele banka” Account No.: LV08PARX0012726230002

13. Final Provisions

13.1. The laws of the Republic of Latvia apply to these Terms and to the relations between the parties in accordance with these Terms, and they shall be interpreted on the basis of the laws of the Republic of Latvia.

13.2. Disputes arising from or related to these Terms, their violation, termination, or validity shall be finally resolved in accordance with the procedures established by the laws of the Republic of Latvia.

These Terms are valid from May 22, 2026.